Player advocacy
We've got your back
An independent dispute system where players hold operators accountable — and you stay in control of your own story.
0
complaints resolved
0%
mediation success
72h
operator response window
100%
player-controlled
How mediation works
1 · File a complaint
Submit details and evidence. Negative reviews automatically enter Pending Resolution Review.
2 · Administrator alert
Admins receive immediate alerts. Operators get a defined window to respond.
3 · Mediation
Admins contact player + casino, request evidence, and mediate the dispute.
4 · Player controls publication
You decide whether and how the case is published. Final word stays yours.
Open case tracker
Case
Operator
Status
Filed