Advocacy
Mediation System
Independent dispute resolution where the player stays in control of the outcome — always.
0
resolved
0%
success
72h
operator window
100%
player-controlled
1 · Pending Resolution Review
Negative reviews automatically enter review. Admins receive an immediate alert.
2 · Operator window
The operator gets a defined 72-hour window to respond and provide evidence.
3 · Mediation
Admins contact player + casino, request evidence, and mediate the dispute directly.
4 · Player controls publication
You decide whether and how the case is published. Final word stays yours.
Open mediation cases
Case
Operator
Status
Filed